The Company

Harwin plc is a Portsmouth-based, family-owned precision engineering company on an ambitious global growth journey. With a strong international presence and a well-established partner network, the organisation has built a reputation over decades for quality, reliability, and long-term thinking.

As an employer, Harwin offers a distinctive environment shaped by its heritage and forward-looking mindset. The business is currently investing significantly in technology, digital transformation, and ways of working, alongside the development of a new headquarters and state-of-the-art manufacturing facility in Portsmouth.

This is a period of meaningful growth and evolution, with a clear ambition to scale capabilities and strengthen its global impact. At the same time, the values associated with family ownership remain central, fostering a culture that emphasises collaboration, accountability, and sustained success.

For those looking to develop their careers, Harwin provides the opportunity to contribute to a growing organisation while being part of a team that values both innovation and long-term perspective.

The Role

Providing front line desktop IT support and other technical advice to business users including help desk monitoring and problem solving, assisting with the maintenance of IT equipment, maintaining PCs and printers, fixing hardware and software faults, setting up and configuring new computer equipment and machine interface network connectivity.

Main Duties and Responsibilities:

In liaison with Service Desk Manager.

• Act as the first point of contact for phone calls and emails from staff regarding IT issues and queries.

• Receiving, logging, and managing support requests from internal staff via the IT helpdesk.

• 1st -2nd line support – Troubleshooting problems with inhouse software, through to hardware such as Laptops, PCs, Mobiles, Barcode Scanners, Tablets and Printers.

• Escalate unresolved support requests to Service Desk Manager or an appropriate senior engineer or third party.

• Supporting our mail flow & internal security posture utilizing tools such as Mimecast training video deployments, Phishing Training Deployments, Temperature and Server Monitoring using provided solutions.

• Maintain a high degree of customer service to all members of staff, ensuring that support requests are resolved in a timely fashion.

• Managing End User Equipment - Configuring, and deploying end user equipment such as PCs, Monitors, Laptops, Mobiles, Barcode Scanners, Label printers and accessories.

• Create and manage user accounts on the company’s internal systems.

• Undertake any other reasonable IT-related tasks, projects, or support activities as required to meet the needs of the business and support the effective operation of IT services.

Qualifications, Skills and Experience:

• 4+ GCSEs (A-C Grade).

• A Levels or BTech equivalent

Salary and Benefits

• Competitive Salary

• 25 days holiday plus bank/public hols

• Additional 3 days off over the festive period

• Employee Assistance Programme

• Company salary sacrifice pension scheme

• Life Cover 3x salary

• Company bonus scheme

• Cycle to Work scheme

• Cash Plan

As an equal opportunities’ employer, Harwin is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Harwin.